Shark Spit at the entrance to Gorge Harbour
Pool and Hot Tub await the weary traveller
Lots of Apple trees on the grounds
This is a great Weathervane!
Customer Service 101 - that is where we believe the owners of Gorge Harbour should send their employees. It's a shame that the owners spent a dump truck load of money making their "marina resort" a star attraction but did not invest in their employees the same way.
Gorge Harbour is pricier than most marinas that we have visited on the coast, but the lure of the swimming pool, hot tub and 5 star restaurant drew us in. We last visited this marina in April of last year and although the docks were rickity, the restaurant was excellent and the service and people were first class. Perhaps we have come into the tail end of a busy season and the staff are tired.....none the less, the attitude should be like we are the first boats of the season. The girl behind the fuel barge said that although they had a great busy season, she does not understand why the last 10 days have been so slow. We know it is not a shortage of yachts, we have seen quite a few travelling south in our travels. That would lead me to believe that not everyone knows of the upgrades or there might not be repeat business from some of their summer guests.
We can live and abide with all of the rules you have in place, we respect that this is your place and we are your guests. What we will not tolerate is rudeness, abruptness and lack of information to first time guests and friends. For 3 of the 4 boats in our group, this was their first visit, nothing was told to any of us during our stay except to "please drink your liquor behind your boats or go onto our boats with your drinks as the owner was in residence and he does not like the children to see drinking on the docks." We assume there was some bad customers during the summer heat falling down drunk on the docks...?? Guess "Happy Hour" is out of the question. We find out 1/2 hour before we leave that the marina includes free internet in the moorage, not a lot of time to check emails etc. We also tried to get water out of your taps and were told (albeit nicely) that due to the lack of rain, someone in the summer drained the cistern dry so all the water to the docks is turned off during the evening - again, had we not asked, we would not have known and we would have left for other ports to go and find water again with a lingering question as to why the pool had plenty of fresh water, but we couldn't get water for our boats??
Had service been better, we might have all stayed another evening and perhaps even had dinner in the restaurant (this is what we had planned prior to coming in) We guesstimate that between the group we would probably have left an additional $1000.00 behind, but we were pretty put off on our initial visit with the attitude and probably won't be back for a while. Its a shame, its a beautiful place and has a lot to offer boaters on their visit to Gorge Harbour.
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